Password Reset by Answering Security Questions

1. Perform the following steps to reset your password by answering the security questions:

2. Click the Forgot Password link at the SLS login page (refer to Fig. 3a). Fig. 3a: Forgot Password Link

3. Enter your username and click on Submit (refer to Fig. 3b). Fig. 3b: Enter your Username

4. Select “Answering my security questions” and click Submit (refer to Fig. 3c). Fig. 3c: Password Reset via Security Questions

5. In the Security Questions page, key in the answers to the security questions (refer to Fig. 3d). Please note that the answers are case-sensitive. Click Submit. Fig. 3d: Security Questions Page

6. If you have answered the security questions correctly, you will be brought to the Reset Password page (refer to Fig. 3e). You will need to enter the new password twice to confirm that you have entered it correctly. Then click Submit. Fig. 3e: Reset Password Page

7. If your password was successfully reset, you will be brought to the main login page.

8. If you have answered the questions incorrectly, you will be brought to the Password Reset Unsuccessful page (refer to Fig. 3f). Click on the Retry button to answer the security questions again. You can attempt this up to 6 times before your account will be soft-locked for security reasons. Fig. 3f: Password Reset Unsuccessful Page